Technical Support Analyst

**Technical Support Analyst – Leicester – up to £39,000 per annum + 5% bonus**

We are looking for a permanent Technical Support Analyst to join a client of ours based in Leicester. As a member of the Client Care team you will provide high quality functional and technical support services to clients across multiple product groups. Our professional support team members stand ready to troubleshoot and resolve issues quickly and effectively via phone, email or ‘hands on’ VPN access.

In order to be successful in this role you will have the ability to analyse and apply logical thinking to determine the root cause of an issue.

Could you be the right match?

The skills we are looking for include:

  • Strong troubleshooting skills and logic-based thinking
  • Past experience in a client support role or in a delivery role
  • Ability to investigate technical issues, prioritise and escalate as needed, to ensure timely resolutions that are in line with client SLA’s
  • Experience with programming languages (SQL scripting, Visual Basic, C# or .NET)
  • Understanding of how systems interact/integrate with each other and as well as how changes in one application will affect others
  • Ability to find trends in customer questions and work to resolve repeating issues quickly and efficiently.
  • Strong relationship builder and customer service enthusiast
  • Strong communication and interpersonal skills

And what we be very beneficial:

Good understanding of the retail operations – Merchandise and Life cycle Management in particular

**Technical Support Analyst – Leicester – up to £39,000 per annum + 5% bonus**

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found at

Damia Group is acting as an Employment Agency in relation to this vacancy.

Job Information

Job Reference: TechSupAnEnd
Salary From: £25000
Salary To: £30000
Job Industries: IT
Job Locations: Enderby
Job Types: Permanent

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