Technical Architect

**Technical Architect – MS Dynamics 365 & CCaaS integration – 6 month initial contract (Inside IR35) – Chiswick (2-3 days per week onsite)- £750 per day**

We are looking for a Technical Architect to work on a large CRM replacement programme. The programme is at the “business end” of the RFP phase, and MS Dynamics 365 is the shortlisted platform. The SI RFP has kicked off, and towards the end of March there will be workshops between the SI/ Vendor/ company.

The Technical Architect is going to be key in bringing knowledge of integrating MS Dynamics with the CCaaS Solutions (Nice in Contact), validating the overall architecture of the MS Dynamics Solution proposed by MS & SI. You will help to ensure that the solution aligns with best practices and meets Data Residency, Business Continuity, Scalability and Performance requirements.

Key skills & experience:

  • Knowledge of integrating Microsoft Dynamics 365 with CCaaS solutions preferably Nice In Contact for various channels when Voice channel is hosted in NICE and all other Digital channels (Chat, Messaging and email) in Dynamics 365
  • Knowledge of Microsoft Dynamics 365 out-of-the-box capabilities and features to advise on configuration and customization required to meet organizational needs.
  • Understanding of data models, entities, and relationships in Dynamics 365 to define the optimal Case Architecture in D365
  • Experience of bulk data migration from external systems to Dynamics 365 using ETL for data mapping and transformation
  • Experience with integrating Microsoft Dynamics 365 with other systems and applications such as Nice In Contact, DocuSign, Salesforce, bespoke proprietary systems.
  • Knowledge of integration tools such as Power Automate and D365 Connectors available in the marketplace to integrate with other applications.
  • Understanding of web services and APIs in Dynamics 365 for integration purposes.
  • Familiarity with CCaaS (preferably Nice InContact) APIs and the ability to work with them for data exchange with D365 for designing routing logic.
  • Knowledge of self-serve portals & Power Pages in D365

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Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.

Job Information

Job Reference: TL/TAMS
Salary:
Salary From: £25000
Salary To: £30000

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