Service Desk Technical Analyst – Remote – 6 Months

Service Desk Technical Analyst – Remote – 6 Months – £16.50 per hour

Service Desk Technical Analysts support a wide range of organisations such Council Workers supporting major cities, Government agencies and large UK commercial businesses.

What you’ll be doing day-to-day:

  • You will provide technical support for incoming queries related to system, software, hardware and networks. You will be problem solving for our clients over the phone, which involves quite a bit of talking and then following up with them to make sure an issue has been resolved properly and in good time.
  • You must have good written communication skills as you will need to log calls accurately via bespoke applications.
  • To be successful within this role you will be able to think beyond just problem resolution, by actively identifying opportunities for improvement.
  • You will be able to take control and understand your own goals in order to perform to the highest standard for your clients.
  • You will have the ability to problem solve and trouble shoot within a busy environment. You must have sound written and spoken communication skills and be able to work under your own initiative as well as part of a team.
  • You will have excellent knowledge of Microsoft Operating Systems and Applications.
  • Previous experience working on a Service Desk or a similar environment working to SLA’s
  • Working Hours – 5 hour shifts scheduled between 07:00 – 20:00. 5 days a week. You may also be required to work occasional Saturdays and Sundays.
  • SC Clearance is required for the service. However, we are prepared to candidates through our SC are part of the on boarding process

Service Desk Technical Analyst – Remote – 6 Months – £16.50 per hour


Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website

Damia Group is acting as an Employment Business in relation to this vacancy.

Job Information

Job Reference: SG01
Salary From: £25000
Salary To: £30000
Job Industries: itscdv
Job Locations: Bridgend
Job Types: Contract

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