Project Manager (Service Now)

* Project Manager (Service Now) * Inside IR35 * £565/day * Remote- Occasional client meetings *

* Initial contract until May 2023 *

We’re searching for a Project Manager to work in an innovative project creating an Employee Portal in Service Now and developing a Knowledge Management Strategy, for a global leader company focused on brand building! The ideal candidate has experience working with Service Now, a background in HR or an understanding of the HR function/processes, portal design and management experience and great skills in leadership and stakeholder management.


  • Partner with the external partner organisation to develop a global best practice Employee Portal in Service Now, accessible through any device, desktop, laptop, mobile;
  • Develop the Knowledge Management Strategy and content design principles;
  • Create necessary Knowledge Bases and catalogue of content to be uploaded into the SN Knowledge Management platform. Ensure documents are reviewed, refreshed and deep links and collated in line with the agreed scope as set out in the Strategy and Principles;
  • Implement KM Standards that will be utilised to deliver best practice KM content. We will target the most frequent tasks based on volume of requests driven by our employees and managers;
  • Implement a Governance framework to fully embed KM within the company and to fully leverage self-service ad reduce unnecessary tickets and waiting time to close out basic queries and tasks.

Required Skills

  • Previous experience of leading change, design, or maintenance of a Service Now project, directly involving the design of the HRSD Employee Portal and Knowledge Management;
  • Experience of large-scale change projects including Service Now and or other HR IT related change programmes;
  • Experience working with external partners to deliver large scale change;
  • Experienced in working closely with the design of HR Lifecycle processes, linked to systems such as SN via integrations to deliver E2E process tracking.

* Project Manager (Service Now) * Inside IR35 * £565/day * Remote- Occasional client meetings *

* Initial contract until May 2023 *

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website

Damia Group is acting as an Employment Business in relation to this vacancy.

Job Information

Job Reference: TL PM C
Salary From: £25000
Salary To: £30000
Job Industries: IT
Job Locations: London
Job Types: Contract
Job Skills: Project Management * Service Now

Apply for this Job

Please enter your full name.

Enter a valid email address.

Add your cover letter for supporting information here.

Upload your CV to accompany your application for this job.

Fields marked with * are required.