Mobile Desktop Support Engineer

**Permanent Mobile Desktop Support Engineer – £28,000 – £33,000 + benefits – Enfield**

We have a great opportunity for a Mobile Desktop Support Engineer to join one the country’s Largest Construction firms, providing desktop support to various offices and sites; Reporting into the Desktop Service Manager, you will be responsible for providing remote 2nd line support to business users, where the Service Desk have progressed the respective incident or request as far as they can.

Key Accountabilities of a Mobile Desktop Engineer will include:

  • Accept incidents and requests from the Service Desk and effectively resolve them, updating the relevant tickets in the Service Management Tool
  • Liaise with Asset and Configuration Management to ensure assets and licences are correctly assigned
  • Distribution and installation of applications, where applicable
  • Management of queues in order to meet agreed SLAs and KPIs
  • Set up new user’s equipment, including installing required applications above the base build within agreed SLAs. Collect, wipe and where appropriate repurpose leavers equipment.
  • Project work, including providing inputs into Impact Assessments

Key Skills & Qualifications:

  • HNC / HND or greater qualification in a related technical discipline (Computer Studies / Engineering)
  • ITIL v3 Foundation certificate.
  • You will have knowledge of Microsoft products, AD and desktop builds
  • A keen interest in learning new technical products.

To be successful in the role you will be a confident communicator at all levels; able to explain technical information simply and be able to prioritise your own workload to deliver a good customer service at all times.

**Permanent Mobile Desktop Support Engineer – £28,000 – £33,000 + benefits – Enfield**

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Job Information

Job Reference: MobDeskSupEngEnf
Salary:
Salary From: £25000
Salary To: £30000
Job Industries: IT
Job Locations: Enfield
Job Types: Permanent

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