info@damiagroup.com

Director of Managed Services

Director of Managed Services – London/ M4 corridor – £100,000 base plus bonus

We are searching for an experienced Director of Managed Services for a client, with the base location being either London or on the M4 Corridor.

This position will assume responsibility for spearheading the Operational Delivery of our clients Managed Services portfolio, who’s services include,

  • Vendor aggregated support
  • Vendor maintenance & Field services
  • Full managed services across multiple tech towers and vendors across both Public and Private sectors.

The key objective of this position is to uncover the opportunities for Service Improvement, Optimisation and effectiveness to strengthen the value realised both by customers and our client.

Responsibilities:-

  • Accountability for managing all technology services for UK Clients
  • Ensuring service operational performance is managed in line with contractual obligations
  • Accountability for all 3rd party operational performance and responsibility for 3rd party spend (commercial management, operational oversight)
  • Combined with the Service Control team, assume responsibility for audit processes and associated certification compliance. Proven knowledge around ISO9001, 20000, 27001, 14001 is essential
  • Responsibilities for the operational availability of UK Data Centres, used to host internal platforms.

Experience:-

  • A solid career history in IT Operational Delivery and Managed Service Provision
  • Extensive experience as a senior operational manager/director from within an IT Managed Services environment
  • Proven track record of repeatedly achieving high customer satisfaction, whilst overseeing delivery of services under multi-year service agreements
  • Experienced of managing an outsourced function
  • Knowledge of profitability, revenue and growth achievements
  • ITIL Expert certified
  • Significant experience of Commercial/Budget Management
  • Experience of Service Transition and Project Acceptance into a Service
  • Significant experience of managing complex Major Incidents

If you would like to discuss this position in great detail, then please do not hesitate to drop me across your CV, following up with a call at your convenience.

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found at www.damiagroup.com

Damia Group is acting as an Employment Agency in relation to this vacancy.

Job Reference: TSMGDSERVDIRC

Salary: £100000 - £105000 per annum + bonus

Salary per: Annum

Job Duration: 6 months

Job Start Date: ASAP

Job Type:

Job Location:

Job Industry:

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Head Office

Guildford Business Park
Building 2
18 Guildford Park Road
Guildford, GU2 8xg
+44 1483 243 555
info@damiagroup.com

Edinburgh Office

93, George Street
Edinburgh
EH2 3ES
+44 7718 258 398
info@damiagroup.com

Lisbon Office

Av. Almirante Reis, 54, 6º piso
1150-019, Lisboa
(+351) 211 601 380
hello@damiagroup.pt

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