info@damiagroup.com

Application Support Analyst

**Application Support Analyst – Permanent role, Farnborough – Must be SC cleared or SC clearable – £35,000-£40,000**

A global defence & IT company seeks an experienced Application Support Analyst to be based out of their Farnborough office to provide 24×7 support to bespoke applications. You will be expected to provide an excellent customer experience when supporting newly developed bespoke applications, utilising DevOps tools to provide second line support. Please note that travel to their site in Croydon may also be required on occasions in line with business requirements.

Please note that due to the critical nature of many of these applications, there will be an expectation to work on a rotating shift pattern with occasional night shifts – with 4 days on, 4 days off, 4 nights on, 4 days off.

Strategic goals:

  • Support the Shift Supervisor in the provision of application support and maintenance services;
  • Support and maintain customer relationships as part of an application support team;
  • Contribute to ensuring the skills within the application support team are kept relevant to changing technologies of which customers take advantage of throughout their service term;
  • Work closely with Line Manager to identify personal development opportunities;
  • Work closely with Line manager to identify and fulfil annual goals as part of the annual performance review process.

Operational goals

  • Liaise with customers to resolve application support issues;
  • Work with newly built applications on new technology stacks;
  • Create and maintain detailed service support documentation relevant to the customer applications where required;
  • Provide support and maintenance services for bespoke customer applications;
  • Be responsible for critical applications and take Ownership of Incidents and Service Requests raised by the customer;
  • As part of the support team, work within defined SLA’s ensuring customer SLA’s are aligned to and avoiding SLA breaches;
  • Proactively work closely with other support and development teams within the company;
  • Identification of continual service improvement initiatives as part of application support team;
  • Possess expert knowledge of specific applications and provide training for other members of the AMS team in these applications to facilitate knowledge sharing and to be confident when dealing with the customer and other 3rd parties.

Required Skills and Fit:

  • Working knowledge of Linux is essential;
  • Understanding of ITIL processes and their importance in a support environment with specific consideration to incident, problem, change and release management;
  • Experience of working with application monitoring and management tools;
  • Understanding and working knowledge of cloud-based technologies;
  • Experience of working in a DevOps/Agile environment is preferential, but not essential;
  • Excellent communication skills (oral and written), including the ability to listen effectively;
  • Ability to translate technical issues into user friendly language;
  • An excellent team player;
  • Quick learner;
  • Strong self-awareness, a capacity to reflect on own practice and to learn from mistakes.

Please note that due to the sensitive nature of some of the applications to be supported, this role requires either current SC clearance, or for applicants to be SC clearable.

**Application Support Analyst – Permanent role, Farnborough – Must be SC cleared or SC clearable – £35,000-£40,000**

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found at www.damiagroup.com

Damia Group is acting as an Employment Agency in relation to this vacancy.

Job Reference: SCAppSupAnalyst

Salary: £35000 - £40000 per annum + + Benefits

Salary per: Annum

Job Duration: 6 months

Job Start Date: ASAP

Job Type:

Job Location:

Job Industry:

Apply Now

Head Office

Guildford Business Park
Building 2
18 Guildford Park Road
Guildford, GU2 8xg
+44 1483 243 555
info@damiagroup.com

Edinburgh Office

93, George Street
Edinburgh
EH2 3ES
+44 7718 258 398
info@damiagroup.com

Lisbon Office

Av. Almirante Reis, 54, 6º piso
1150-019, Lisboa
(+351) 211 601 380
hello@damiagroup.pt

Please follow & like us :)

Facebook
Twitter
LinkedIn
Instagram
WhatsApp chat