ServiceNow Configuration Manager – CSDM – Circa £550pd

ServiceNow Configuration Manager – Our international client is looking for someone with strong Service Configuration Management experience with the ServiceNow Platform. Looking for someone from a good background as a configuration analyst who has moved in to the Configuration Manager role. You must have strong technical hands on experience with ServiceNOW including good understanding of the ServiceNow CMDB and DataModel (CSDM), setup, configuration etc. You must be able to identify and troubleshoot when things are wrong, able to update CMDB, deal with escalated tickets etc . Experience with Horizontal Discovery and understanding of service mapping. This role requires independent thinking, strong communication skills, confident dealing with senior stakeholders as well as rolling up your sleeves to troubleshoot and manage issues. Strong knowledge and understanding of ITIL (ideally foundation qualified).

Roles & Responsibilities:
As a Configuration Manager, you will play a crucial role in ensuring the accuracy and integrity of our Configuration Management Database (CMDB) by ensuring that all Configuration Items (CIs) are effectively managed.

Your daily responsibilities :

– Oversee and manage the operation of the SACM Data Governance Process
– Oversee and manage the operation of the SACM Recertification Process
– Oversee and manage the operation of the Discovery tool reconciliation process.
– Manage SACM Analysts, identify, plan, schedule and monitor SACM analyst BAU duties and tasks.
* Work with Change Management to identify unapproved CI changes or alterations in the environment or in the CMDB.
* Assist with development of CMDB training guides and product documentation and process integration.
* Participate in Configuration Management, Change Management and Release Management process evaluations.
* Act as advisor for structural changes to the CMDB.
* Define and implement CI data input methodologies including external systems integrations, manual data entry, data imports and data transformation mapping, ServiceNow Discovery and other data sources to maintain the CMDB.
* Define and implement access privilege process for the CMDB.
* CMDB Product Management:
– Leverage automated CI data tools including ServiceNow Discovery to lessen manual data entry, tedious, human error workload.
– Reconcile CMDB data exceptions between CMDB, ServiceNow Discovery information, imports and other authoritative production data repositories.
– Work with various stakeholders and CI data owners to ensure the quality of the CMDB data is maintained and all CIs are up to date
– Work closely with Enterprise Asset Management team to ensure asset data integrity.
– Manage user stories in support of new functionality or to correct noted defects.
– Ensure timely story release management, working with ServiceNow platform management team and QA.

The Configuration Manager is accountable for the Governance, operation and day-to-day management of the Enterprise Configuration Management Process and acts as the escalation point for the business users. The Configuration Manager is accountable directly for core process deliverables.
This role is both operationally and strategically focused.

Required Skills & Experience
A candidate aspiring to join us as a SACM Configuration Manager will confidently be able to demonstrate the following skills:
Core Skills:

* Prior experience (2 to 3 years) in configuration management, asset management, or related roles using ServiceNow.
* Solid understanding of ITIL and IT service management principles.
* Proficiency in using CMDB tool (ServiceNow) and understanding ServiceNow Common Service Data Model (CSDM)
* Horizontal discovery experience in relation to ITOM
* SACM (Service Asset and Configuration Management) with ServiceNow
* Strong analytical skills with a keen eye for detail.
* Excellent communication and interpersonal skills.
* Ability to work effectively both independently and as part of a team.
* Problem-solving mindset with the ability to identify and address data quality issues.
* Basic understanding of IT infrastructure components, including hardware, software, and networking.
* Effective team management and organisational skills
* Strong verbal and written communication skills; effective presentation skills; ability to communicate well at different levels within the organisation.
* Negotiation and influencing skills.
* Analysis and problem-solving skills
* Ability to apply solid business judgement to solve business problems within the SACM Process
* Technical capability to work with the Change / Configuration Management System
* High-level understanding of CI Data Owner technologies and application support processes.
* Good understanding of the Information Technology Infrastructure Library (ITIL) process framework
* In-depth knowledge of the Configuration Management process and how it fits with other ITSM processes in the environment.

Beneficial Skills:
* ServiceNow Common Service Data Model (CSDM)
* Enthusiasm for expanding knowledge in SCCM and configuration management practices.
* Willingness to adapt to changing priorities and tasks within the dynamic IT environment.
* Ability to maintain clear and organized records of configurations and troubleshooting steps.
* Basic knowledge of broadcast industry functions including the hardware, software and networking

ServiceNow Configuration Manager – CSDM – Circa £550pd

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.

Job Information

Job Reference: ServiceNow CSDM
Salary From: £25000
Salary To: £30000

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