1st and 2nd Line Support Analyst

1st / 2nd Line Support Analyst – 3 months + – Wiltshire 5 days on site – 360 per day inside IR35

DV or SC cleared but willing to go DV + UK National

We are looking to recruit a 1st / 2nd Line Support Analyst to work closely with the IT department and communicate with the end-user regarding all technical incidents. They will Provide 1st line IT technical support, taking ownership of the customer Incident or Service Request and see it through to resolution, as well as monitor support ticket queues ensuring incidents are actioned in line with SLA’s.

Responsibilities of the 1st / 2nd Line Support Analyst
Maintain support tickets correctly and keep the customer updated with progress.
Provide IT technical support, taking ownership of the customer Incident or Service Request.
Monitor support ticket queues ensuring incidents are actioned in line with SLA’s.
Document user requests and service issues.
Offer insightful recommendations for future service enhancements.
Perform routine maintenance tasks on hardware, software.

Required Industry
Recent experience of being a Service Desk Analyst.
Ability to communicate openly and effectively in both written and verbal form, confident meeting with internal and external Senior stakeholders
A basic understanding of Tech application and infrastructure terminology, along with entry level understanding of the principles of Cloud technologies.
Excellent problem-solver with strong analytical skills.
Have the ability to work under tight time pressure

VMWare

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.

Job Information

Job Reference: TSDVSD
Salary:
Salary From: £25000
Salary To: £30000

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