Our Work

Portman Dentex’s rapid expansion through acquisition resulted in a fragmented and inconsistent technology landscape. With each new practice came outdated or incompatible systems, limited internal IT capacity and an increasing level of operational risk.

A full CRM re-platform wasn’t viable at this stage, so a phased, practical approach was required to strengthen security, enhance digital operations and reduce the strain on internal teams.

Key challenges included:

• Security risks: Inherited systems introduced vulnerabilities and heightened exposure to cyber threats.
• Resource bottlenecks: A small supplier supporting front-end systems was unable to keep pace with demand.
• Limited internal capacity: Restricted client-side resources for UAT and validation activities.

Complex coordination: Multiple external suppliers needed unified direction and oversight to ensure consistent delivery

With a clear focus on stabilising and uplifting the digital environment, our objectives were to:

• Strengthen Portman Dentex’s security posture across new and existing practices
• Improve website performance, reliability and user experience
• Introduce best-practice processes for ongoing digital operations
• Reduce operational risk during a period of continuous acquisition
• Provide flexible, rapid support without long onboarding or contractual delays

We worked closely with Portman Dentex’s internal IT and digital teams to understand the depth of inherited issues across practices and where the organisation needed the most immediate support.

This involved identifying:

• Critical security gaps
• Areas causing operational slowdown
• Strain points across suppliers
• Opportunities to streamline and centralise digital processes

Our goal was not only to uplift technology but to introduce stability during a period of intense and ongoing organisational change.

This engagement required speed, adaptability and the ability to deliver value without adding pressure to already stretched internal resources.

Here’s how we approached it:

• We rapidly established a flexible engagement model, allowing us to support the client without lengthy onboarding.
• We reviewed security across the digital estate and prioritised high-impact improvements, including the implementation of Cloudflare.
• We provided strategic guidance on website development to ensure accessibility, usability and long-term scalability.
• We delivered a comprehensive set of BAU recommendations, including the adoption of new technology and improved processes.
• We coordinated external suppliers, streamlining communication to minimise Portman Dentex’s internal effort and maximise delivery output.

This wasn’t just about improving technology — it was about enabling a rapidly growing organisation to function securely and efficiently during continuous acquisition.

The results:

• Rapid incident response: A website security breach was contained and resolved quickly. Post-implementation, the digital environment remained stable.
• Enhanced booking experience: UX and functional improvements supported the organisation’s fast growth and boosted patient satisfaction.
• Operational cohesion: Centralised processes and codebases created a more unified, efficient digital ecosystem across practices.

This engagement was built on partnership, agility and trust. By embedding ourselves into the client’s delivery process and understanding their pace of growth, we were able to provide immediate value while laying the foundation for long-term stability.

Our work enabled Portman Dentex to modernise key areas of their digital estate, reduce security risks and improve customer experience — all while continuing to scale at speed.

Want to find out more about how we can support you in your tech transformation? Let’s talk. Contact us today for a no-obligation discussion.