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Salary: £250 - £280 per day

Type: Contract

Location: North West England

Job Reference: HPJP00074073

3rd line Desktop Support / North West / £250-280ppd

Description of Role

  • Maintain operational performance in order to meet agreed Service Levels
  • Provide a Technical Assurance governance gate in which Operational Acceptance Testing (OAT) of application/infrastructure deliveries are undertaken prior to live implementation.
  • Provide Technical Assurance around the support aspects of a solution. Ensuring that all documentation is accurate and provides the right level of detail and to enable the solution to be implemented and supported effectively, prior to live release.
  • Ability to interact and converse with engineering and architecture teams around current and future solutions to provide where possible seamless transition of changes through the release cycle.
  • Act as escalation points for Senior Management and Operation Support teams.
  • Incident & Problem escalations.
  • SME contact for support groups.

Role specific Technical Skill Sets Required

  • App-V 4.6 or 5.x
  • AppSense DesktopNow
  • HPCA
  • SCCM or SMS 2003
  • Citrix XenApp 6.5 / XenDesktop / Citrix Provisioning Services
  • VMWare / XenServer / Hyper-V Technology awareness
  • General Windows OS Knowledge both Desktop and Server (XP/W2k3/W7/W2k8)
  • Active Directory / DNS / DHCP / GPO’s
  • Exchange 2010 & Lync knowledge or exposure.
  • General Network understanding

Desired Areas of Work Experience

  • Min 2nd line support in a large desktop environment with exposure of SME related duties.
  • Exposure/Knowledge of Discovery & Packaging areas.
  • Exposure/Knowledge of test environments and product life cycle.
  • Exposure/Knowledge of working closely with Architecture and Engineering groups as part of moving solutions into a production environment.
  • Familiarity with ITIL based enterprise environments
  • Common sense approach.

Education and Experience Required:

Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May hold entry-level or intermediate-level certification(s) in work field. Typically 2-5 years of relevant experience

Essential Knowledge and Skills Required:

  • Citrix Xenapp 5 and Citrix Xenapp 6.5 configuration and end user support.
  • AppSense DesktopNow
  • Software delivery technologies (SMS/SCCM/HPCA)
  • Active Directory / DNS / DHCP / GPO’s
  • General Networking understanding from a Desktop 2nd line support perspective
  • General Windows OS Knowledge both Desktop and Server (XP/W2k3/W7/W2k8)
  • Understanding of technology in direct responsibility
  • General understanding of related technologies
  • Customer Service
  • Candidates should possess Disclosure Scotland/current BPSS clearance or be willing to undertake appropriate security vetting to achieve

Desirable skills and knowledge/certifications

  • Any Microsoft/Citrix/VMWare certification
  • Appsense Management
  • HPCA/SCCM
  • App-V

3rd line Desktop Support / North West / £250-280ppd